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Thestudy describes that governments worldwide are turning to collaborative governance and citizen-centric approaches to address the complex challenges of sustainable development, including poverty eradication, climate change, social injustice, human rights violations, and unemployment. The use of e-governance and ICTs has become inevitable in this process, but implementing e-governance initiatives in developing countries like India requires specific considerations. The Indian government sees e-governance as a way to promote citizen access to ICTs and encourage their participation in government interactions. To achieve success, e-governance projects in India should be designed for specific contexts and environments, and should prioritize governance reforms over ICTs. The commission responsible for analyzing India's e-governance experience recommends a step-by-step approach, complete re-engineering of government systems and procedures, constant monitoring and evaluation, and the use of local languages for a citizen-friendly interface. A strong legal and regulatory framework, including data protection and privacy laws, is also essential. Pilot projects must be taken to their logical end to provide valuable lessons for future initiatives.

Indian Council of Social Science Research.

English