TY  - BOOK
AU  - Kaushik, Neeraj
ED  - Kaushik, V. K.
TI  - Customer satisfaction in indian aviation sector: an analytical study
U1  - TK.0402 
PY  - 2008///
PB  - Maharshi Dayanand University, Rohtak
KW  - Aviation industry
KW  - Customer services
KW  - India
KW  - Consumer satisfaction
KW  - Airport Authority of India (AAI)
N1  - include appendices and bibliography
ER  -