TY  - BOOK
AU  - Sampath, V.
TI  - Study on customer behaviour and service quality dimensions in banking sector: : a SERVQUAL approach in Indian context
U1  - RS 0714 
PY  - 2013///
CY  - New Delhi
PB  - Indian Council of Social Science Research
KW  - Customer Behavior
KW  - Banks and Banking
KW  - Customer Services - Evaluation
KW  - Servqual
N1  - includes appendices and bibliography
ER  -