TY  - BOOK
AU  - Krishnamurthy, Mathangi                      
TI  - 1-800-Worlds: : The Making of The Indian Call Centre Economy
SN  - 9780199476053
U1  - 658.8120954 
PY  - 2018///
CY  - New Delhi
PB  - Oxford University Press, 
KW  - Economic aspects
KW  - Call centres
KW  - Employees
KW  - Customer services
KW  - India
N2  - Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
ER  -