02054nam a2200193Ia 4500999001700000041001200017082001200029100010100041245015200142260003100294300001200325504004000337520120800377536004701585546001201632650006901644942001201713952013501725  c37225d37225  aEnglish  aRS.0920  aSharde, VikasuDept of Sociology, Faculty of Social Science, Banaras Hindu University vVaranasi 0aSocio-economic status of customer care executive (A socio-scientific study based on telecom companies in the district of varanasi) / cVikas Sharde  aNew Delhi : bICSSR,c2015  a189p. ;  aInclude bibliographical references.  aThe study is based on a theoretical perspective, and it aims to expand the view on customer care by exploring different aspects of the life of customer care executives.

The text highlights the growth of call centers in India, with over 4000 call centers established in the telecom sector alone. The study also examines the socio-economic perspective of the respondents, including their age, caste, religion, education, monthly income, and occupation.

The research design section describes the problem of study, objectives, methodology, selection of call centers, source of data collection, and limits of the study. The subsequent chapters delve into different aspects of the respondents' lives, such as the family's view of their job, their roles and responsibilities, and problems they face, including role conflict and stress.

The text acknowledges that the changing environment and time may lead to conflicts in the present views, and therefore, the results of the study may not be universal. Overall, the research study provides insights into the telecom sector's customer care centers in India, including their growth, socio-economic impact, and the challenges faced by customer care executives.  aIndian Council of Social Science Research.  aEnglish  aCustomer Care vSocial StatusxSociologyzVaransi , U.P - India   cRP2ddc  001040718PDFaNASSDOCbNASSDOCd2022-10-11eGifted by: Research Fellowship Divisionl0oRS.0920p52428r2022-10-11 00:00:00yRP