TY  - BOOK
AU  - Koopman,  Sjoerd
AU  - Savard,  Rejean
AU  - Ferreira, Sueli Mara Soares Pinto
TI  - Virtual customer: a new paradigm for improving customer relations in libraries and information services:satellite meeting
SN  - 9783598218453
U1  - 025.5 VIR- 
PY  - 2005///
CY  - Munchen
PB  - K.G. Saur
KW  - Digital libraries
KW  - Library users
KW  - Public services (Libraries)
KW  - Information services
KW  - Public relations
N1  - contents: papers of satellite meeting held on 18-20 August 2004 at Sao Paulo, Brasil
ER  -