TY  - BOOK
AU  - Gandhi, Meenakshi
TI  - Service quality and customer relationships in Indian banking
SN  - 9789350249215
U1  - 332.170954 GAN-S 
PY  - 2011///
CY  - Mumbai
PB  - Himalaya Publishing House
KW  - Banks and banking
KW  - Customer services
KW  - India
KW  - Public relationships
N1  - includes bibliography
ER  -