TY  - BOOK
AU  - Mossop, Stephen
TI  - Customer service in academic libraries: tales from the front line
SN  - 9781843347583
U1  - 027.7 CUS; 
PY  - 2016///
CY  - Amsterdam
PB  - Chandos Publishing
KW  - ACADEMIC LIBRARIES  - CUSTOMER SERVICES
KW  - CUSTOMER SERVICES
KW  - CUSTOMER SERVICES///ACADEMIC LIBRARIES  - CUSTOMER SERVICES
ER  -