Virtual customer: a new paradigm for improving customer relations in libraries and information services:satellite meeting

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Series: IFLA PublicationsPublication details: Munchen K.G. Saur 2005Description: xvi, 385ISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	NASSDOC Library				025.5 VIR- (Browse shelf(Opens below))					Available			47300

contents: papers of satellite meeting held on 18-20 August 2004 at Sao Paulo, Brasil

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