Measuring and improving productivity in services : issues, strategies and challenges / Faridah Djellal, Faïz Gallouj.

By:

Djellal, Faridah [author.]

Contributor(s):

Gallouj, Faïz [author.]

Language: eng. Series: Services, economy, and innovationPublication details: Cheltenham, UK : Northampton, MA : Edward Elgar, 2008.Description: xiv, 246pISBN:

9781847202697 (hbk.)

Subject(s):

DDC classification:

331.118 DJE-M

Summary: The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	NASSDOC Library				331.118 DJE-M (Browse shelf(Opens below))					Available			52661

Includes bibliographical references (p. 219-232) and index.

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

English.

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