| 000 | 00746nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c7740 _d7740 |
||
| 020 | _a9783598218453 | ||
| 082 | _a025.5 VIR- | ||
| 245 | 0 | _aVirtual customer: a new paradigm for improving customer relations in libraries and information services:satellite meeting | |
| 260 |
_aMunchen _bK.G. Saur _c2005 |
||
| 300 | _axvi, 385 | ||
| 440 | _aIFLA Publications | ||
| 500 | _acontents: papers of satellite meeting held on 18-20 August 2004 at Sao Paulo, Brasil | ||
| 650 | _aDigital libraries | ||
| 650 | _aLibrary users | ||
| 650 | _aPublic services (Libraries) | ||
| 650 |
_aInformation services _vPublic relations |
||
| 700 | _aKoopman, Sjoerd | ||
| 700 | _aSavard, Rejean | ||
| 700 | _aFerreira, Sueli Mara Soares Pinto | ||
| 942 | _cBK | ||